Refund & Subscription Policy
Effective Date: August 9, 2026
1. Purpose
This Refund & Subscription Policy explains how subscriptions, billing, renewals, cancellations, refunds, and promotional offers work for GATHWAY.
This policy should be read together with our:
2. Subscription Plans
GATHWAY may offer both free and paid subscription plans.
Examples include:
Free
Pro
Premium
Team
Enterprise
Available plans, features, and pricing may change over time. Current pricing will always be displayed before purchase.
3. Billing
When purchasing a paid subscription, you authorize GATHWAY or its payment processor to charge the applicable fees.
Billing cycles may include:
Monthly
Annual
Other promotional billing periods
All prices are displayed before payment and may include or exclude applicable taxes depending on your location and legal requirements.
4. Automatic Renewal
Unless you cancel before the renewal date, subscriptions may renew automatically for the same billing period.
You may cancel automatic renewal at any time through your account settings or the platform where you purchased your subscription (such as the Apple App Store or Google Play Store).
Cancelling automatic renewal prevents future charges but does not generally result in a refund for the current billing period, unless required by law or stated otherwise.
5. Free Trials
GATHWAY may offer free trials for certain subscription plans.
If you begin a free trial:
The trial duration will be disclosed before activation.
If payment details are required, your subscription may automatically convert to a paid plan at the end of the trial unless you cancel beforehand.
Trial availability may be limited to new users or specific promotions.
6. Cancellation
You may cancel your subscription at any time.
Upon cancellation:
Your paid features generally remain available until the end of the current billing period.
Your account reverts to the applicable free plan after the paid period ends, unless otherwise stated.
Cancellation does not delete your account or personal data.
7. Refund Policy
We want users to feel confident when subscribing to GATHWAY.
Refund eligibility depends on:
The platform used to purchase the subscription.
Applicable consumer protection laws.
The circumstances of the request.
Purchases through Apple App Store
Refund requests for subscriptions purchased through Apple must be submitted through Apple's refund process. Apple determines refund eligibility under its own policies.
Purchases through Google Play
Refund requests for subscriptions purchased through Google Play are generally handled in accordance with Google's policies, although certain requests may also involve GATHWAY where permitted.
Direct Purchases from GATHWAY
For subscriptions purchased directly from GATHWAY, refund requests will be reviewed on a case-by-case basis, taking into account applicable law, the reason for the request, and whether the subscription has been substantially used.
Nothing in this policy limits any refund rights you may have under applicable law.
8. Price Changes
We may update subscription pricing from time to time.
Where required:
Existing subscribers will receive advance notice.
Changes will apply to future billing periods.
Users may cancel before the new pricing takes effect.
9. Failed Payments
If a payment cannot be processed:
We may retry the payment.
Access to premium features may be suspended after reasonable notice where appropriate.
Access may be restored once payment is successfully completed.
10. Promotional Offers
From time to time, GATHWAY may offer:
Discounts.
Promotional pricing.
Referral rewards.
Student pricing.
Limited-time offers.
Unless otherwise stated, promotional offers:
Cannot be combined.
Have no cash value.
May be modified or withdrawn in accordance with applicable law.
11. Taxes
Applicable taxes, including sales tax, VAT, GST, HST, or similar taxes, may be added where required by law.
The amount charged will be shown before payment where applicable.
12. Subscription Changes
Users may upgrade or downgrade between eligible plans.
Changes may take effect:
Immediately.
At the next billing cycle.
As otherwise described at the time of the change.
Prorated charges or credits may apply depending on the billing platform and applicable rules.
13. Fraud Prevention
We reserve the right to refuse, suspend, or cancel subscriptions obtained through:
Fraud.
Unauthorized payment methods.
Abuse of promotions.
Chargeback abuse.
Other unlawful activity.
14. Changes to This Policy
We may update this Refund & Subscription Policy to reflect:
New subscription offerings.
Changes in payment providers.
Legal requirements.
Business developments.
Material updates will be communicated where required.
15. Contact Information
Questions regarding subscriptions or billing may be directed to:
GATHWAY Billing Team
Website:
Billing:
Support:
General:
Our Commitment
We are committed to transparent pricing, fair billing practices, and clear communication regarding subscriptions and refunds.
Our goal is to ensure users understand how GATHWAY subscriptions work before making a purchase.